ÿþ<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"> <head> <meta http-equiv=Content-Type content="text/html; charset=unicode"> <meta name=ProgId content=Word.Document> <meta name=Generator content="Microsoft Word 12"> <meta name=Originator content="Microsoft Word 12"> <link rel=File-List href="DenialTracking_files/filelist.xml"> <link rel=Edit-Time-Data href="DenialTracking_files/editdata.mso"> <!--[if !mso]> <style> v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} </style> <![endif]--> <title>Reservation Denial Tracking</title> <!--[if gte mso 9]><xml> <o:DocumentProperties> <o:Author> </o:Author> <o:LastAuthor> </o:LastAuthor> <o:Revision>2</o:Revision> <o:TotalTime>0</o:TotalTime> <o:Created>2008-12-04T16:08:00Z</o:Created> <o:LastSaved>2008-12-04T16:08:00Z</o:LastSaved> <o:Pages>2</o:Pages> <o:Words>818</o:Words> <o:Characters>4667</o:Characters> <o:Lines>38</o:Lines> <o:Paragraphs>10</o:Paragraphs> <o:CharactersWithSpaces>5475</o:CharactersWithSpaces> <o:Version>12.00</o:Version> </o:DocumentProperties> </xml><![endif]--> <link rel=themeData href="DenialTracking_files/themedata.thmx"> <link rel=colorSchemeMapping href="DenialTracking_files/colorschememapping.xml"> <!--[if gte mso 9]><xml> <w:WordDocument> <w:Zoom>150</w:Zoom> <w:TrackMoves>false</w:TrackMoves> <w:TrackFormatting/> <w:ValidateAgainstSchemas/> <w:SaveIfXMLInvalid>false</w:SaveIfXMLInvalid> <w:IgnoreMixedContent>false</w:IgnoreMixedContent> <w:AlwaysShowPlaceholderText>false</w:AlwaysShowPlaceholderText> <w:DoNotPromoteQF/> <w:LidThemeOther>EN-US</w:LidThemeOther> <w:LidThemeAsian>X-NONE</w:LidThemeAsian> <w:LidThemeComplexScript>X-NONE</w:LidThemeComplexScript> <w:Compatibility> <w:BreakWrappedTables/> <w:SnapToGridInCell/> <w:WrapTextWithPunct/> <w:UseAsianBreakRules/> <w:DontGrowAutofit/> <w:SplitPgBreakAndParaMark/> <w:DontVertAlignCellWithSp/> <w:DontBreakConstrainedForcedTables/> <w:DontVertAlignInTxbx/> <w:Word11KerningPairs/> <w:CachedColBalance/> </w:Compatibility> <w:BrowserLevel>MicrosoftInternetExplorer4</w:BrowserLevel> <m:mathPr> <m:mathFont m:val="Cambria Math"/> <m:brkBin m:val="before"/> <m:brkBinSub m:val="&#45;-"/> <m:smallFrac m:val="off"/> <m:dispDef/> <m:lMargin m:val="0"/> <m:rMargin m:val="0"/> <m:defJc m:val="centerGroup"/> <m:wrapIndent m:val="1440"/> <m:intLim m:val="subSup"/> <m:naryLim m:val="undOvr"/> </m:mathPr></w:WordDocument> </xml><![endif]--><!--[if gte mso 9]><xml> <w:LatentStyles DefLockedState="false" DefUnhideWhenUsed="true" DefSemiHidden="true" DefQFormat="false" DefPriority="99" LatentStyleCount="267"> <w:LsdException Locked="false" Priority="0" SemiHidden="false" UnhideWhenUsed="false" QFormat="true" Name="Normal"/> <w:LsdException Locked="false" Priority="9" SemiHidden="false" UnhideWhenUsed="false" QFormat="true" Name="heading 1"/> <w:LsdException Locked="false" Priority="9" SemiHidden="false" UnhideWhenUsed="false" QFormat="true" Name="heading 2"/> <w:LsdException Locked="false" Priority="9" SemiHidden="false" UnhideWhenUsed="false" QFormat="true" Name="heading 3"/> <w:LsdException Locked="false" Priority="9" SemiHidden="false" UnhideWhenUsed="false" QFormat="true" Name="heading 4"/> <w:LsdException Locked="false" Priority="9" SemiHidden="false" UnhideWhenUsed="false" QFormat="true" Name="heading 5"/> <w:LsdException Locked="false" Priority="9" SemiHidden="false" UnhideWhenUsed="false" QFormat="true" Name="heading 6"/> <w:LsdException Locked="false" Priority="9" QFormat="true" Name="heading 7"/> <w:LsdException Locked="false" Priority="9" QFormat="true" Name="heading 8"/> <w:LsdException Locked="false" Priority="9" QFormat="true" Name="heading 9"/> <w:LsdException Locked="false" Priority="39" Name="toc 1"/> <w:LsdException Locked="false" Priority="39" Name="toc 2"/> <w:LsdException Locked="false" Priority="39" Name="toc 3"/> <w:LsdException Locked="false" Priority="39" Name="toc 4"/> <w:LsdException Locked="false" Priority="39" Name="toc 5"/> <w:LsdException Locked="false" Priority="39" Name="toc 6"/> <w:LsdException Locked="false" Priority="39" Name="toc 7"/> <w:LsdException Locked="false" Priority="39" Name="toc 8"/> <w:LsdException Locked="false" Priority="39" Name="toc 9"/> <w:LsdException Locked="false" Priority="35" QFormat="true" Name="caption"/> <w:LsdException Locked="false" Priority="10" SemiHidden="false" UnhideWhenUsed="false" QFormat="true" Name="Title"/> <w:LsdException Locked="false" Priority="1" Name="Default Paragraph Font"/> <w:LsdException Locked="false" Priority="11" SemiHidden="false" UnhideWhenUsed="false" QFormat="true" Name="Subtitle"/> <w:LsdException Locked="false" Priority="22" SemiHidden="false" UnhideWhenUsed="false" QFormat="true" Name="Strong"/> <w:LsdException Locked="false" Priority="20" SemiHidden="false" UnhideWhenUsed="false" QFormat="true" Name="Emphasis"/> <w:LsdException Locked="false" Priority="59" SemiHidden="false" UnhideWhenUsed="false" Name="Table Grid"/> <w:LsdException Locked="false" UnhideWhenUsed="false" Name="Placeholder Text"/> <w:LsdException Locked="false" Priority="1" SemiHidden="false" UnhideWhenUsed="false" QFormat="true" Name="No Spacing"/> <w:LsdException Locked="false" Priority="60" SemiHidden="false" UnhideWhenUsed="false" Name="Light Shading"/> <w:LsdException Locked="false" Priority="61" SemiHidden="false" UnhideWhenUsed="false" Name="Light List"/> <w:LsdException Locked="false" Priority="62" SemiHidden="false" UnhideWhenUsed="false" Name="Light Grid"/> <w:LsdException Locked="false" Priority="63" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Shading 1"/> <w:LsdException Locked="false" Priority="64" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Shading 2"/> <w:LsdException Locked="false" Priority="65" SemiHidden="false" UnhideWhenUsed="false" Name="Medium List 1"/> <w:LsdException Locked="false" Priority="66" SemiHidden="false" UnhideWhenUsed="false" Name="Medium List 2"/> <w:LsdException Locked="false" Priority="67" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Grid 1"/> <w:LsdException Locked="false" Priority="68" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Grid 2"/> <w:LsdException Locked="false" Priority="69" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Grid 3"/> <w:LsdException Locked="false" Priority="70" SemiHidden="false" UnhideWhenUsed="false" Name="Dark List"/> <w:LsdException Locked="false" Priority="71" SemiHidden="false" UnhideWhenUsed="false" Name="Colorful Shading"/> <w:LsdException Locked="false" Priority="72" SemiHidden="false" UnhideWhenUsed="false" Name="Colorful List"/> <w:LsdException Locked="false" Priority="73" SemiHidden="false" UnhideWhenUsed="false" Name="Colorful Grid"/> <w:LsdException Locked="false" Priority="60" SemiHidden="false" UnhideWhenUsed="false" Name="Light Shading Accent 1"/> <w:LsdException Locked="false" Priority="61" SemiHidden="false" UnhideWhenUsed="false" Name="Light List Accent 1"/> <w:LsdException Locked="false" Priority="62" SemiHidden="false" UnhideWhenUsed="false" Name="Light Grid Accent 1"/> <w:LsdException Locked="false" Priority="63" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Shading 1 Accent 1"/> <w:LsdException Locked="false" Priority="64" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Shading 2 Accent 1"/> <w:LsdException Locked="false" Priority="65" SemiHidden="false" UnhideWhenUsed="false" Name="Medium List 1 Accent 1"/> <w:LsdException Locked="false" UnhideWhenUsed="false" Name="Revision"/> <w:LsdException Locked="false" Priority="34" SemiHidden="false" UnhideWhenUsed="false" QFormat="true" Name="List Paragraph"/> <w:LsdException Locked="false" Priority="29" SemiHidden="false" UnhideWhenUsed="false" QFormat="true" Name="Quote"/> <w:LsdException Locked="false" Priority="30" SemiHidden="false" UnhideWhenUsed="false" QFormat="true" Name="Intense Quote"/> <w:LsdException Locked="false" Priority="66" SemiHidden="false" UnhideWhenUsed="false" Name="Medium List 2 Accent 1"/> <w:LsdException Locked="false" Priority="67" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Grid 1 Accent 1"/> <w:LsdException Locked="false" Priority="68" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Grid 2 Accent 1"/> <w:LsdException Locked="false" Priority="69" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Grid 3 Accent 1"/> <w:LsdException Locked="false" Priority="70" SemiHidden="false" UnhideWhenUsed="false" Name="Dark List Accent 1"/> <w:LsdException Locked="false" Priority="71" SemiHidden="false" UnhideWhenUsed="false" Name="Colorful Shading Accent 1"/> <w:LsdException Locked="false" Priority="72" SemiHidden="false" UnhideWhenUsed="false" Name="Colorful List Accent 1"/> <w:LsdException Locked="false" Priority="73" SemiHidden="false" UnhideWhenUsed="false" Name="Colorful Grid Accent 1"/> <w:LsdException Locked="false" Priority="60" SemiHidden="false" UnhideWhenUsed="false" Name="Light Shading Accent 2"/> <w:LsdException Locked="false" Priority="61" SemiHidden="false" UnhideWhenUsed="false" Name="Light List Accent 2"/> <w:LsdException Locked="false" Priority="62" SemiHidden="false" UnhideWhenUsed="false" Name="Light Grid Accent 2"/> <w:LsdException Locked="false" Priority="63" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Shading 1 Accent 2"/> <w:LsdException Locked="false" Priority="64" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Shading 2 Accent 2"/> <w:LsdException Locked="false" Priority="65" SemiHidden="false" UnhideWhenUsed="false" Name="Medium List 1 Accent 2"/> <w:LsdException Locked="false" Priority="66" SemiHidden="false" UnhideWhenUsed="false" Name="Medium List 2 Accent 2"/> <w:LsdException Locked="false" Priority="67" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Grid 1 Accent 2"/> <w:LsdException Locked="false" Priority="68" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Grid 2 Accent 2"/> <w:LsdException Locked="false" Priority="69" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Grid 3 Accent 2"/> <w:LsdException Locked="false" Priority="70" SemiHidden="false" UnhideWhenUsed="false" Name="Dark List Accent 2"/> <w:LsdException Locked="false" Priority="71" SemiHidden="false" UnhideWhenUsed="false" Name="Colorful Shading Accent 2"/> <w:LsdException Locked="false" Priority="72" SemiHidden="false" UnhideWhenUsed="false" Name="Colorful List Accent 2"/> <w:LsdException Locked="false" Priority="73" SemiHidden="false" UnhideWhenUsed="false" Name="Colorful Grid Accent 2"/> <w:LsdException Locked="false" Priority="60" SemiHidden="false" UnhideWhenUsed="false" Name="Light Shading Accent 3"/> <w:LsdException Locked="false" Priority="61" SemiHidden="false" UnhideWhenUsed="false" Name="Light List Accent 3"/> <w:LsdException Locked="false" Priority="62" SemiHidden="false" UnhideWhenUsed="false" Name="Light Grid Accent 3"/> <w:LsdException Locked="false" Priority="63" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Shading 1 Accent 3"/> <w:LsdException Locked="false" Priority="64" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Shading 2 Accent 3"/> <w:LsdException Locked="false" Priority="65" SemiHidden="false" UnhideWhenUsed="false" Name="Medium List 1 Accent 3"/> <w:LsdException Locked="false" Priority="66" SemiHidden="false" UnhideWhenUsed="false" Name="Medium List 2 Accent 3"/> <w:LsdException Locked="false" Priority="67" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Grid 1 Accent 3"/> <w:LsdException Locked="false" Priority="68" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Grid 2 Accent 3"/> <w:LsdException Locked="false" Priority="69" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Grid 3 Accent 3"/> <w:LsdException Locked="false" Priority="70" SemiHidden="false" UnhideWhenUsed="false" Name="Dark List Accent 3"/> <w:LsdException Locked="false" Priority="71" SemiHidden="false" UnhideWhenUsed="false" Name="Colorful Shading Accent 3"/> <w:LsdException Locked="false" Priority="72" SemiHidden="false" UnhideWhenUsed="false" Name="Colorful List Accent 3"/> <w:LsdException Locked="false" Priority="73" SemiHidden="false" UnhideWhenUsed="false" Name="Colorful Grid Accent 3"/> <w:LsdException Locked="false" Priority="60" SemiHidden="false" UnhideWhenUsed="false" Name="Light Shading Accent 4"/> <w:LsdException Locked="false" Priority="61" SemiHidden="false" UnhideWhenUsed="false" Name="Light List Accent 4"/> <w:LsdException Locked="false" Priority="62" SemiHidden="false" UnhideWhenUsed="false" Name="Light Grid Accent 4"/> <w:LsdException Locked="false" Priority="63" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Shading 1 Accent 4"/> <w:LsdException Locked="false" Priority="64" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Shading 2 Accent 4"/> <w:LsdException Locked="false" Priority="65" SemiHidden="false" UnhideWhenUsed="false" Name="Medium List 1 Accent 4"/> <w:LsdException Locked="false" Priority="66" SemiHidden="false" UnhideWhenUsed="false" Name="Medium List 2 Accent 4"/> <w:LsdException Locked="false" Priority="67" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Grid 1 Accent 4"/> <w:LsdException Locked="false" Priority="68" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Grid 2 Accent 4"/> <w:LsdException Locked="false" Priority="69" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Grid 3 Accent 4"/> <w:LsdException Locked="false" Priority="70" SemiHidden="false" UnhideWhenUsed="false" Name="Dark List Accent 4"/> <w:LsdException Locked="false" Priority="71" SemiHidden="false" UnhideWhenUsed="false" Name="Colorful Shading Accent 4"/> <w:LsdException Locked="false" Priority="72" SemiHidden="false" UnhideWhenUsed="false" Name="Colorful List Accent 4"/> <w:LsdException Locked="false" Priority="73" SemiHidden="false" UnhideWhenUsed="false" Name="Colorful Grid Accent 4"/> <w:LsdException Locked="false" Priority="60" SemiHidden="false" UnhideWhenUsed="false" Name="Light Shading Accent 5"/> <w:LsdException Locked="false" Priority="61" SemiHidden="false" UnhideWhenUsed="false" Name="Light List Accent 5"/> <w:LsdException Locked="false" Priority="62" SemiHidden="false" UnhideWhenUsed="false" Name="Light Grid Accent 5"/> <w:LsdException Locked="false" Priority="63" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Shading 1 Accent 5"/> <w:LsdException Locked="false" Priority="64" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Shading 2 Accent 5"/> <w:LsdException Locked="false" Priority="65" SemiHidden="false" UnhideWhenUsed="false" Name="Medium List 1 Accent 5"/> <w:LsdException Locked="false" Priority="66" SemiHidden="false" UnhideWhenUsed="false" Name="Medium List 2 Accent 5"/> <w:LsdException Locked="false" Priority="67" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Grid 1 Accent 5"/> <w:LsdException Locked="false" Priority="68" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Grid 2 Accent 5"/> <w:LsdException Locked="false" Priority="69" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Grid 3 Accent 5"/> <w:LsdException Locked="false" Priority="70" SemiHidden="false" UnhideWhenUsed="false" Name="Dark List Accent 5"/> <w:LsdException Locked="false" Priority="71" SemiHidden="false" UnhideWhenUsed="false" Name="Colorful Shading Accent 5"/> <w:LsdException Locked="false" Priority="72" SemiHidden="false" UnhideWhenUsed="false" Name="Colorful List Accent 5"/> <w:LsdException Locked="false" Priority="73" SemiHidden="false" UnhideWhenUsed="false" Name="Colorful Grid Accent 5"/> <w:LsdException Locked="false" Priority="60" SemiHidden="false" UnhideWhenUsed="false" Name="Light Shading Accent 6"/> <w:LsdException Locked="false" Priority="61" SemiHidden="false" UnhideWhenUsed="false" Name="Light List Accent 6"/> <w:LsdException Locked="false" Priority="62" SemiHidden="false" UnhideWhenUsed="false" Name="Light Grid Accent 6"/> <w:LsdException Locked="false" Priority="63" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Shading 1 Accent 6"/> <w:LsdException Locked="false" Priority="64" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Shading 2 Accent 6"/> <w:LsdException Locked="false" Priority="65" SemiHidden="false" UnhideWhenUsed="false" Name="Medium List 1 Accent 6"/> <w:LsdException Locked="false" Priority="66" SemiHidden="false" UnhideWhenUsed="false" Name="Medium List 2 Accent 6"/> <w:LsdException Locked="false" Priority="67" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Grid 1 Accent 6"/> <w:LsdException Locked="false" Priority="68" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Grid 2 Accent 6"/> <w:LsdException Locked="false" Priority="69" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Grid 3 Accent 6"/> <w:LsdException Locked="false" Priority="70" SemiHidden="false" UnhideWhenUsed="false" Name="Dark List Accent 6"/> <w:LsdException Locked="false" Priority="71" SemiHidden="false" UnhideWhenUsed="false" Name="Colorful Shading Accent 6"/> <w:LsdException Locked="false" Priority="72" SemiHidden="false" UnhideWhenUsed="false" Name="Colorful List Accent 6"/> <w:LsdException Locked="false" Priority="73" SemiHidden="false" UnhideWhenUsed="false" Name="Colorful Grid Accent 6"/> <w:LsdException Locked="false" Priority="19" SemiHidden="false" UnhideWhenUsed="false" QFormat="true" Name="Subtle Emphasis"/> <w:LsdException Locked="false" Priority="21" SemiHidden="false" UnhideWhenUsed="false" QFormat="true" Name="Intense Emphasis"/> <w:LsdException Locked="false" Priority="31" SemiHidden="false" UnhideWhenUsed="false" QFormat="true" Name="Subtle Reference"/> <w:LsdException Locked="false" Priority="32" SemiHidden="false" UnhideWhenUsed="false" QFormat="true" Name="Intense Reference"/> <w:LsdException Locked="false" Priority="33" SemiHidden="false" UnhideWhenUsed="false" QFormat="true" Name="Book Title"/> <w:LsdException Locked="false" Priority="37" Name="Bibliography"/> <w:LsdException Locked="false" Priority="39" QFormat="true" Name="TOC Heading"/> </w:LatentStyles> </xml><![endif]--> <link rel=Stylesheet type="text/css" media=all href="../../../rdpcom.css"> <style> <!-- /* Font Definitions */ @font-face {font-family:Wingdings; panose-1:5 0 0 0 0 0 0 0 0 0; mso-font-charset:2; mso-generic-font-family:auto; mso-font-pitch:variable; mso-font-signature:0 268435456 0 0 -2147483648 0;} @font-face {font-family:"Cambria Math"; panose-1:2 4 5 3 5 4 6 3 2 4; mso-font-charset:1; mso-generic-font-family:roman; mso-font-format:other; mso-font-pitch:variable; mso-font-signature:0 0 0 0 0 0;} @font-face {font-family:Tahoma; panose-1:2 11 6 4 3 5 4 4 2 4; mso-font-charset:0; mso-generic-font-family:swiss; mso-font-pitch:variable; mso-font-signature:1627400839 -2147483648 8 0 66047 0;} @font-face {font-family:Consolas; panose-1:2 11 6 9 2 2 4 3 2 4; mso-font-charset:0; mso-generic-font-family:roman; mso-font-format:other; mso-font-pitch:auto; mso-font-signature:0 0 0 0 0 0;} /* Style Definitions */ p.MsoNormal, li.MsoNormal, div.MsoNormal {mso-style-unhide:no; mso-style-qformat:yes; mso-style-parent:""; mso-margin-top-alt:auto; margin-right:0in; mso-margin-bottom-alt:auto; margin-left:0in; mso-pagination:widow-orphan; font-size:12.0pt; font-family:"Times New Roman","serif"; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-believe-normal-left:yes;} h1 {mso-style-priority:9; mso-style-unhide:no; mso-style-qformat:yes; mso-style-link:"Heading 1 Char"; mso-margin-top-alt:auto; margin-right:0in; margin-bottom:0in; margin-left:0in; margin-bottom:.0001pt; text-align:center; mso-pagination:widow-orphan; mso-outline-level:1; background:#6DA9BC; font-size:18.0pt; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; font-weight:bold;} h2 {mso-style-priority:9; mso-style-unhide:no; mso-style-qformat:yes; mso-style-link:"Heading 2 Char"; mso-margin-top-alt:auto; margin-right:0in; margin-bottom:0in; margin-left:0in; margin-bottom:.0001pt; text-align:center; mso-pagination:widow-orphan; mso-outline-level:2; background:#6DA9BC; font-size:14.0pt; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; font-weight:bold;} h3 {mso-style-priority:9; mso-style-unhide:no; mso-style-qformat:yes; mso-style-link:"Heading 3 Char"; mso-margin-top-alt:auto; margin-right:0in; margin-bottom:0in; margin-left:0in; margin-bottom:.0001pt; text-align:center; mso-pagination:widow-orphan; mso-outline-level:3; background:#6DA9BC; font-size:12.0pt; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; font-weight:bold;} h4 {mso-style-priority:9; mso-style-unhide:no; mso-style-qformat:yes; mso-style-link:"Heading 4 Char"; mso-margin-top-alt:auto; margin-right:0in; margin-bottom:0in; margin-left:0in; margin-bottom:.0001pt; text-align:center; mso-pagination:widow-orphan; mso-outline-level:4; background:#4C7783; font-size:12.0pt; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; font-weight:bold;} h5 {mso-style-priority:9; mso-style-unhide:no; mso-style-qformat:yes; mso-style-link:"Heading 5 Char"; mso-margin-top-alt:auto; margin-right:0in; margin-bottom:0in; margin-left:0in; margin-bottom:.0001pt; text-align:center; mso-pagination:widow-orphan; mso-outline-level:5; background:#4C7783; font-size:10.0pt; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; font-weight:bold;} h6 {mso-style-priority:9; mso-style-unhide:no; mso-style-qformat:yes; mso-style-link:"Heading 6 Char"; mso-margin-top-alt:auto; margin-right:0in; margin-bottom:0in; margin-left:0in; margin-bottom:.0001pt; mso-pagination:widow-orphan; mso-outline-level:6; font-size:10.0pt; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; font-weight:bold;} p {mso-style-noshow:yes; mso-style-priority:99; margin-top:1.3pt; margin-right:0in; margin-bottom:5.3pt; margin-left:0in; mso-pagination:widow-orphan; font-size:12.0pt; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast;} pre {mso-style-noshow:yes; mso-style-priority:99; mso-style-link:"HTML Preformatted Char"; margin:0in; margin-bottom:.0001pt; mso-pagination:widow-orphan; tab-stops:45.8pt 91.6pt 137.4pt 183.2pt 229.0pt 274.8pt 320.6pt 366.4pt 412.2pt 458.0pt 503.8pt 549.6pt 595.4pt 641.2pt 687.0pt 732.8pt; font-size:10.0pt; font-family:"Courier New"; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast;} p.MsoAcetate, li.MsoAcetate, div.MsoAcetate {mso-style-noshow:yes; mso-style-priority:99; mso-style-link:"Balloon Text Char"; mso-margin-top-alt:auto; margin-right:0in; mso-margin-bottom-alt:auto; margin-left:0in; mso-pagination:widow-orphan; font-size:8.0pt; font-family:"Tahoma","sans-serif"; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast;} span.Heading1Char {mso-style-name:"Heading 1 Char"; mso-style-priority:9; mso-style-unhide:no; mso-style-locked:yes; mso-style-link:"Heading 1"; mso-ansi-font-size:14.0pt; mso-bidi-font-size:14.0pt; font-family:"Cambria","serif"; mso-ascii-font-family:Cambria; mso-ascii-theme-font:major-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:major-fareast; mso-hansi-font-family:Cambria; mso-hansi-theme-font:major-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:major-bidi; color:#365F91; mso-themecolor:accent1; mso-themeshade:191; font-weight:bold;} span.Heading2Char {mso-style-name:"Heading 2 Char"; mso-style-noshow:yes; mso-style-priority:9; mso-style-unhide:no; mso-style-locked:yes; mso-style-link:"Heading 2"; mso-ansi-font-size:13.0pt; mso-bidi-font-size:13.0pt; font-family:"Cambria","serif"; mso-ascii-font-family:Cambria; mso-ascii-theme-font:major-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:major-fareast; mso-hansi-font-family:Cambria; mso-hansi-theme-font:major-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:major-bidi; color:#4F81BD; mso-themecolor:accent1; font-weight:bold;} span.Heading3Char {mso-style-name:"Heading 3 Char"; mso-style-noshow:yes; mso-style-priority:9; mso-style-unhide:no; mso-style-locked:yes; mso-style-link:"Heading 3"; mso-ansi-font-size:12.0pt; mso-bidi-font-size:12.0pt; font-family:"Cambria","serif"; mso-ascii-font-family:Cambria; mso-ascii-theme-font:major-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:major-fareast; mso-hansi-font-family:Cambria; mso-hansi-theme-font:major-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:major-bidi; color:#4F81BD; mso-themecolor:accent1; font-weight:bold;} span.Heading4Char {mso-style-name:"Heading 4 Char"; mso-style-noshow:yes; mso-style-priority:9; mso-style-unhide:no; mso-style-locked:yes; mso-style-link:"Heading 4"; mso-ansi-font-size:12.0pt; mso-bidi-font-size:12.0pt; font-family:"Cambria","serif"; mso-ascii-font-family:Cambria; mso-ascii-theme-font:major-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:major-fareast; mso-hansi-font-family:Cambria; mso-hansi-theme-font:major-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:major-bidi; color:#4F81BD; mso-themecolor:accent1; font-weight:bold; font-style:italic;} span.Heading5Char {mso-style-name:"Heading 5 Char"; mso-style-noshow:yes; mso-style-priority:9; mso-style-unhide:no; mso-style-locked:yes; mso-style-link:"Heading 5"; mso-ansi-font-size:12.0pt; mso-bidi-font-size:12.0pt; font-family:"Cambria","serif"; mso-ascii-font-family:Cambria; mso-ascii-theme-font:major-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:major-fareast; mso-hansi-font-family:Cambria; mso-hansi-theme-font:major-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:major-bidi; color:#243F60; mso-themecolor:accent1; mso-themeshade:127;} span.Heading6Char {mso-style-name:"Heading 6 Char"; mso-style-noshow:yes; mso-style-priority:9; mso-style-unhide:no; mso-style-locked:yes; mso-style-link:"Heading 6"; mso-ansi-font-size:12.0pt; mso-bidi-font-size:12.0pt; font-family:"Cambria","serif"; mso-ascii-font-family:Cambria; mso-ascii-theme-font:major-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:major-fareast; mso-hansi-font-family:Cambria; mso-hansi-theme-font:major-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:major-bidi; color:#243F60; mso-themecolor:accent1; mso-themeshade:127; font-style:italic;} span.HTMLPreformattedChar {mso-style-name:"HTML Preformatted Char"; mso-style-noshow:yes; mso-style-priority:99; mso-style-unhide:no; mso-style-locked:yes; mso-style-link:"HTML Preformatted"; font-family:"Consolas","serif"; mso-ascii-font-family:Consolas; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Consolas;} p.listwithspace, li.listwithspace, div.listwithspace {mso-style-name:listwithspace; mso-style-unhide:no; margin-top:0in; margin-right:0in; margin-bottom:3.95pt; margin-left:0in; mso-pagination:widow-orphan; font-size:12.0pt; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast;} p.header, li.header, div.header {mso-style-name:header; mso-style-unhide:no; margin-top:1.3pt; margin-right:0in; margin-bottom:5.3pt; margin-left:0in; mso-pagination:widow-orphan; font-size:12.0pt; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast;} p.noborder, li.noborder, div.noborder {mso-style-name:noborder; mso-style-unhide:no; margin-top:1.3pt; margin-right:0in; margin-bottom:5.3pt; margin-left:0in; mso-pagination:widow-orphan; border:none; mso-border-top-alt:windowtext; mso-border-left-alt:windowtext; mso-border-bottom-alt:black; mso-border-right-alt:black; mso-border-style-alt:solid; mso-border-width-alt:.25pt; padding:0in; mso-padding-alt:0in 0in 0in 0in; font-size:12.0pt; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast;} p.tableheadermedium, li.tableheadermedium, div.tableheadermedium {mso-style-name:tableheadermedium; mso-style-unhide:no; margin-top:1.3pt; margin-right:0in; margin-bottom:5.3pt; margin-left:0in; mso-pagination:widow-orphan; background:#4C7783; border:none; mso-border-alt:solid silver .5pt; padding:0in; mso-padding-alt:0in 0in 0in 0in; font-size:12.0pt; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; font-weight:bold;} p.tableheaderbig, li.tableheaderbig, div.tableheaderbig {mso-style-name:tableheaderbig; mso-style-unhide:no; margin-top:1.3pt; margin-right:0in; margin-bottom:5.3pt; margin-left:0in; mso-pagination:widow-orphan; background:#4C7783; border:none; mso-border-alt:solid silver .5pt; padding:0in; mso-padding-alt:0in 0in 0in 0in; font-size:14.0pt; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; font-weight:bold;} p.redbold, li.redbold, div.redbold {mso-style-name:redbold; mso-style-unhide:no; margin-top:1.3pt; margin-right:0in; margin-bottom:5.3pt; margin-left:0in; mso-pagination:widow-orphan; font-size:12.0pt; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; font-weight:bold;} p.redboldbig, li.redboldbig, div.redboldbig {mso-style-name:redboldbig; mso-style-unhide:no; margin-top:1.3pt; margin-right:0in; margin-bottom:5.3pt; margin-left:0in; mso-pagination:widow-orphan; font-size:16.0pt; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; font-weight:bold;} p.list1, li.list1, div.list1 {mso-style-name:list_1; mso-style-unhide:no; margin-top:1.3pt; margin-right:0in; margin-bottom:5.3pt; margin-left:0in; mso-pagination:widow-orphan; font-size:12.0pt; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast;} p.yellowmain, li.yellowmain, div.yellowmain {mso-style-name:yellow_main; mso-style-unhide:no; margin-top:1.3pt; margin-right:0in; margin-bottom:5.3pt; margin-left:0in; line-height:9.25pt; mso-pagination:widow-orphan; font-size:8.0pt; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; color:#E39000; font-weight:bold;} p.yellowsmall, li.yellowsmall, div.yellowsmall {mso-style-name:yellow_small; mso-style-unhide:no; margin-top:1.3pt; margin-right:0in; margin-bottom:5.3pt; margin-left:0in; line-height:7.25pt; mso-pagination:widow-orphan; font-size:6.5pt; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; color:#E39000;} p.gray1, li.gray1, div.gray1 {mso-style-name:gray_1; mso-style-unhide:no; margin-top:1.3pt; margin-right:0in; margin-bottom:5.3pt; margin-left:0in; line-height:8.6pt; mso-pagination:widow-orphan; font-size:8.0pt; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; color:#777777;} p.gray11, li.gray11, div.gray11 {mso-style-name:gray_11; mso-style-unhide:no; margin-top:1.3pt; margin-right:0in; margin-bottom:5.3pt; margin-left:0in; line-height:8.6pt; mso-pagination:widow-orphan; font-size:8.0pt; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; color:#777777;} p.gray2, li.gray2, div.gray2 {mso-style-name:gray_2; mso-style-unhide:no; margin-top:1.3pt; margin-right:0in; margin-bottom:5.3pt; margin-left:0in; line-height:8.6pt; mso-pagination:widow-orphan; font-size:8.0pt; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; color:#75A44B;} p.greymain, li.greymain, div.greymain {mso-style-name:grey_main; mso-style-unhide:no; margin-top:1.3pt; margin-right:0in; margin-bottom:5.3pt; margin-left:0in; line-height:9.25pt; mso-pagination:widow-orphan; font-size:8.0pt; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; color:#525252;} p.greenb, li.greenb, div.greenb {mso-style-name:green_b; mso-style-unhide:no; margin-top:1.3pt; margin-right:0in; margin-bottom:5.3pt; margin-left:0in; line-height:8.6pt; mso-pagination:widow-orphan; font-size:8.0pt; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; color:#479B00; font-weight:bold;} p.greenb2, li.greenb2, div.greenb2 {mso-style-name:green_b2; mso-style-unhide:no; margin-top:1.3pt; margin-right:0in; margin-bottom:5.3pt; margin-left:0in; mso-line-height-alt:8.6pt; mso-pagination:widow-orphan; font-size:9.5pt; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; color:#479B00; font-weight:bold;} p.greenmain, li.greenmain, div.greenmain {mso-style-name:green_main; mso-style-unhide:no; margin-top:1.3pt; margin-right:0in; margin-bottom:5.3pt; margin-left:0in; line-height:9.25pt; mso-pagination:widow-orphan; font-size:8.0pt; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; color:#479B00;} p.green1, li.green1, div.green1 {mso-style-name:green_1; mso-style-unhide:no; margin-top:1.3pt; margin-right:0in; margin-bottom:5.3pt; margin-left:0in; line-height:8.6pt; mso-pagination:widow-orphan; font-size:8.0pt; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; color:#479B00;} p.bottlinkb, li.bottlinkb, div.bottlinkb {mso-style-name:bott_link_b; mso-style-unhide:no; margin-top:1.3pt; margin-right:0in; margin-bottom:5.3pt; margin-left:0in; line-height:10.55pt; mso-pagination:widow-orphan; font-size:9.5pt; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; color:black; font-weight:bold;} p.bottlinkg, li.bottlinkg, div.bottlinkg {mso-style-name:bott_link_g; mso-style-unhide:no; margin-top:1.3pt; margin-right:0in; margin-bottom:5.3pt; margin-left:0in; line-height:10.55pt; mso-pagination:widow-orphan; font-size:9.5pt; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; color:#479B00; font-weight:bold;} p.bottlink, li.bottlink, div.bottlink {mso-style-name:bott_link; mso-style-unhide:no; margin-top:1.3pt; margin-right:0in; margin-bottom:5.3pt; margin-left:0in; line-height:11.9pt; mso-pagination:widow-orphan; font-size:8.0pt; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; color:#737373;} p.sidetext, li.sidetext, div.sidetext {mso-style-name:sidetext; mso-style-unhide:no; margin-top:1.3pt; margin-right:0in; margin-bottom:5.3pt; margin-left:0in; line-height:9.25pt; mso-pagination:widow-orphan; font-size:8.0pt; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; font-weight:bold;} p.button, li.button, div.button {mso-style-name:button; mso-style-unhide:no; margin-top:1.3pt; margin-right:0in; margin-bottom:5.3pt; margin-left:0in; mso-pagination:widow-orphan; font-size:12.0pt; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; font-weight:bold;} span.BalloonTextChar {mso-style-name:"Balloon Text Char"; mso-style-noshow:yes; mso-style-priority:99; mso-style-unhide:no; mso-style-locked:yes; mso-style-link:"Balloon Text"; mso-ansi-font-size:8.0pt; mso-bidi-font-size:8.0pt; font-family:"Tahoma","sans-serif"; mso-ascii-font-family:Tahoma; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Tahoma; mso-bidi-font-family:Tahoma;} .MsoChpDefault {mso-style-type:export-only; mso-default-props:yes; font-size:10.0pt; mso-ansi-font-size:10.0pt; mso-bidi-font-size:10.0pt;} @page Section1 {size:8.5in 11.0in; margin:1.0in 1.0in 1.0in 1.0in; mso-header-margin:.5in; mso-footer-margin:.5in; mso-paper-source:0;} div.Section1 {page:Section1;} /* List Definitions */ @list l0 {mso-list-id:388190158; mso-list-template-ids:-1781466782;} @list l0:level1 {mso-level-number-format:bullet; mso-level-text:·; mso-level-tab-stop:.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l1 {mso-list-id:1673487335; mso-list-template-ids:-937813324;} @list l1:level1 {mso-level-number-format:bullet; mso-level-text:·; mso-level-tab-stop:.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l2 {mso-list-id:1728990068; mso-list-template-ids:-1200992020;} @list l2:level1 {mso-level-number-format:bullet; mso-level-text:·; mso-level-tab-stop:.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} --> </style> <!--[if gte mso 10]> <style> /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";} </style> <![endif]--><![if mso 9]> <style> p.MsoNormal {margin-left:3.3pt;} </style> <![endif]> <meta name=keywords content="hotel software,hotel reservation software,property management,hotel,software,hotels,software for hotels,software for resorts,hotel registration system software,hotel management software,reservation,resort management software,property management system,hotel pms,reservations software,internet hotel reservations,software,internet,online,hotel yield management,pms,central reservations,resort,timeshare,condo,condominium,condominiums,hospitality,property management systems,program,rv park,rental,management,registration software,central reservations,computer,hotel software,yield management,conference center,hotel,resorts,timeshares,rentals,rv parks,condominiums,condos,conference centers,programs,resort management,condo management,housing management,resort,hotel,software,program,programs,systems,management,yield,for,housekeeping,motel,central,resort data processing,rdp,rdpvail"> <meta name=description content="Resort Data Processing develops, installs, and supports property management software for hotels, resorts, condominiums, motels, vacation rentals, and timeshares worldwide. Property management systems provide yield management and guest tracking tools."> <!-- www.hitslink.com/ web tools statistics hit counter code --><!-- End www.hitslink.com/ statistics web tools hit counter code --> <script id="wa_u" type="text/javascript"> </script> <script type="text/javascript"> //<![CDATA[ wa_account="RDPVail"; wa_location=24; wa_pageName=location.pathname; // you can customize the page name here document.cookie='__support_check=1';wa_hp='http'; wa_rf=document.referrer;wa_sr=window.location.search; wa_tz=new Date();if(location.href.substr(0,6).toLowerCase()=='https:') wa_hp='https';wa_data='&an='+escape(navigator.appName)+ '&sr='+escape(wa_sr)+'&ck='+document.cookie.length+ '&rf='+escape(wa_rf)+'&sl='+escape(navigator.systemLanguage)+ '&av='+escape(navigator.appVersion)+'&l='+escape(navigator.language)+ '&pf='+escape(navigator.platform)+'&pg='+escape(wa_pageName); wa_data=wa_data+'&cd='+ screen.colorDepth+'&rs='+escape(screen.width+ ' x '+screen.height)+ '&tz='+wa_tz.getTimezoneOffset()+'&je='+ navigator.javaEnabled(); wa_img=new Image();wa_img.src=wa_hp+'://counter.hitslink.com/statistics.asp'+ '?v=1&s='+wa_location+'&acct='+wa_account+wa_data+'&tks='+wa_tz.getTime(); document.getElementById('wa_u').src=wa_hp+'://counter.hitslink.com/track.js'; //]]> </script> <!--[if gte mso 9]><xml> <o:shapedefaults v:ext="edit" spidmax="2050"/> </xml><![endif]--><!--[if gte mso 9]><xml> <o:shapelayout v:ext="edit"> <o:idmap v:ext="edit" data="1"/> </o:shapelayout></xml><![endif]--> </head> <body lang=EN-US link=blue vlink=blue style='tab-interval:.5in;margin-left: 3.3pt;margin-top:3.3pt;margin-right:3.3pt;margin-bottom:3.3pt'> <div class=Section1> <p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'> <!--webbot bot="Include" u-include="../../IncludePages/HeaderInclude.htm" tag="BODY" startspan --> <table class="Header" align="center" cellpadding="4" cellspacing="0" border="0" width="100%"> <tr> <td background="../../../images/RDPWin/Includepages/Background2.gif" align="center" style="border-width: 0; width: 136px;" class="style2"> <a title="Resort Data Processing Home Page" href="../../../Index.htm"> <img border="0" src="../../../images/RDPLogos/rdp_logo_final_100x50.gif" width="110" height="54" class="style1" style="float: right"></a> </td> <td background="../../../images/RDPWin/Includepages/Background2.gif" style="width: 589px; border:0 none"> <p align="center"><b><font size="4" face="Tahoma" color="#FFFFFF">&nbsp;</font><font face="Tahoma" size="5" color="#FFFFFF">Resort Data Processing, Inc.</font></b></p> <p align="center"><b><font face="Tahoma" size="2" color="#000001">Providing Quality Hospitality Software for Vacation Rentals, <br> Condo-Hotels, Resorts, Timeshare, Campgrounds &amp; more since 1981.</font><font size="2"> </font></b></p> </td> <td background="../../../images/RDPWin/Includepages/Background2.gif" align="center" valign="middle" style="border:0" width="154"> <a title="RDP Corporate Headquarters, Vail, Colorado" href="../../../AboutRDP/WhyBuyFromRDP.htm"> <img border="0" src="../../../images/AboutRDP/RDPHeadquarters.jpg" width="153" height="90"></a> </td> </tr> <tr> <td align="center" colspan="3" style="font-size: x-small; text-align: center;"><b> <a title="Search www.resortdata.com" href="../../../CustomerSearch.htm"> <font color="#737373"> <span style="font-family: Arial, Helvetica, sans-serif">Search</span></font></a><font color="#737373"><span style="font-family: Arial, Helvetica, sans-serif"> | </span></font> <a title="Overview for Hotels &amp; Resorts, Reservations, Front Desk, Night Audit, Internet Reservations, Groups/Wholesalers, Travel Agents, Housekeeking, Over 20 Interfaces (POS, GDS, Phone, etc.), Internet Reservations, Work Orders, 24-hour support, &amp; more" href="../../../Hotel.htm"> <font color="#737373"> <span style="font-family: Arial, Helvetica, sans-serif">Hotels/Resorts</span></font></a><font color="#737373"><span style="font-family: Arial, Helvetica, sans-serif"> | </span></font> <a title="Overview for Vacation Rentals - Reservations, Trust Accounting, Owner Statements, Confrmations, Email, Work Orders, Housekeeping, Cash Balancing, 1099's, Internet Res. Short Term/Long Term Rentals &amp; More" href="../../../VacationRental.htm"> <font color="#737373"> <span style="font-family: Arial, Helvetica, sans-serif">Vacation Rentals</span></font></a><font color="#737373"><span style="font-family: Arial, Helvetica, sans-serif"> | </span></font> <a title="Overview - Condominium Rentals with Hotel Features, Reservations, Night Audit, Trust Accounting, Owner Statements, Confrmations, Email, Work Orders, Housekeeping, Over 20 Interfaces (POS, GDS, Phone, etc.), Owner 1099's, Internet Reservations, &amp; More" href="../../../VacationRental.htm"> <font color="#737373"> <span style="font-family: Arial, Helvetica, sans-serif">Condo-Hotels</span></font></a><font color="#737373" style="font-family: Arial, Helvetica, sans-serif"> | <a title="Overview - Timeshare, Club Membership, Fractional Ownership, Quartershare, Track Owner Reservatoins/Exchanges, Owner Dues Billing, Statements &amp; Accounts Receivable, Confrmations, Email, Work Orders, Housekeeping, 1099's, Internet Reservations, &amp; More" href="../../../timeshare.htm"> <font color="#737373">Timeshare/Fractional </font></a>| <a title="Internet Reservations fully Integrated with your Website, Commission Free 24 hours a day, Access for Guests, Owners, Travel Agents, GDS Interface, Full SSL security, Owner Statements &amp; Calendar on-line, Generate additional Revenue with the Interent &amp; more" href="../../OptionalModules/InternetReservationModule/IRMOverview.htm"> <font color="#737373">Internet Reservations</font></a> | </font> <a title="Increase Revenue by selling Travel Services, Fully Integrated into RDP Reservation system, Travel Insurance, Security Deposit Protector, Rental Cars, Airline tickets &amp; More" href="../../../AboutRDP/News/TravelSvcs/TravelServices.htm"> <font color="#737373"> <span style="font-family: Arial, Helvetica, sans-serif">Travel Services</span></font></a><font color="#737373"><span style="font-family: Arial, Helvetica, sans-serif"> | </span></font></b> <font color="#FFFFFF" style="font-family: Arial, Helvetica, sans-serif"> <b> <a title="RDP Support - 24 hours/Day, 365 Days a year - Phone: 970-845-7108" href="http://support.resortdata.com"> <font color="#737373">Support</font></a><font color="#737373"> | </font></b></font><b> <a title="Contact Resort Data Processing Sales: 970-845-1140 Support: 970-845-7108" href="../../../Contact.htm"> <font color="#737373"> <span style="font-family: Arial, Helvetica, sans-serif">Contact Us</span></font></a></b></td> </tr> </table> <hr color="#0000FF" width="90%" size="1"> <!--webbot bot="Include" i-checksum="59342" endspan --><span style='font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span><h1><span style='mso-fareast-font-family:"Times New Roman"'>RDPWin - Reservation Denial Tracking<o:p></o:p></span></h1> <p><br> Denial tracking allows internal reservationists to determine why a guest did not book a room.&nbsp; Perhaps the rate was too high, or there was not enough conference space.&nbsp; Proper analysis of denied reservations can lead to changing rates or policies to increase future bookings.<br> <br> Denial tracking records information when a new reservation is begun, a quote made, and the guest decides not to book the reservation.&nbsp; A reason must be selected to describe why the guest did not book before cancelling the reservation request.&nbsp; If a quote is not made, users can close the New Reservation screen without entering the denial details.&nbsp; Reasons can be added if necessary based on the user's logon access fence levels.</p> <p>View sample screens for:</p> <p class=MsoNormal style='margin-top:0in;margin-right:3.3pt;margin-bottom:1.3pt; margin-left:9.9pt;text-indent:-.25in;mso-list:l0 level1 lfo1;tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><a href="#DenialTracking"><b>Denial Tracking</b></a><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:0in;margin-right:3.3pt;margin-bottom:1.3pt; margin-left:9.9pt;text-indent:-.25in;mso-list:l0 level1 lfo1;tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><a href="#AddReason"><b>Add Reasons</b></a><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:0in;margin-right:3.3pt;margin-bottom:1.3pt; margin-left:9.9pt;text-indent:-.25in;mso-list:l0 level1 lfo1;tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:10.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><a href="#Configuration"><b>Configuration</b></a><o:p></o:p></span></p> <h3><a name=DenialTracking></a><span style='mso-fareast-font-family:"Times New Roman"'>Denial Tracking<o:p></o:p></span></h3> <p>When Close is clicked on the New Reservation screen and a quote has not been added, the system closes the New Res screen without prompting for denial information.&nbsp; When a quote has been added when Close is clicked, the Reservation Denial Reason screen opens and requires selection.</p> <p align=center style='text-align:center'><span style='mso-no-proof:yes'><img border=0 width=376 height=110 id="_x0000_i1034" src="../../../images/RDPWin/Res/DenialReason2.gif" alt="http://www.resortdata.com/images/RDPWin/Res/DenialReason2.gif"></span></p> <p align=center style='text-align:center'><span style='mso-no-proof:yes'><img border=0 width=278 height=126 id="_x0000_i1033" src="../../../images/RDPWin/Res/DenialReasonWarn.gif" alt="http://www.resortdata.com/images/RDPWin/Res/DenialReasonWarn.gif"></span></p> <p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><span style='font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'><o:p>&nbsp;</o:p></span></p> <p>When the new reservation has not yet been saved on the Change Reservation screen (still a temporary reservation), the Change screen closes, but the New Reservation screen remains open.&nbsp; Click Close to access the Reservation Denial Reason screen.</p> <div align=center> <table class=MsoNormalTable border=1 cellspacing=0 cellpadding=0 width="80%" style='width:80.0%;mso-cellspacing:0in;border-top:windowtext;border-left:windowtext; border-bottom:silver;border-right:silver;border-style:solid;border-width:1.0pt; mso-border-top-alt:windowtext;mso-border-left-alt:windowtext;mso-border-bottom-alt: silver;mso-border-right-alt:silver;mso-border-style-alt:solid;mso-border-width-alt: .5pt;mso-yfti-tbllook:1184'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes'> <td style='border:solid silver 1.0pt;mso-border-alt:solid silver .5pt; background:#A0B0B1;padding:.75pt .75pt .75pt .75pt'> <p class=MsoNormal align=center style='margin:0in;margin-bottom:.0001pt; text-align:center'><b><span style='font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";color:white'>Field Name<o:p></o:p></span></b></p> </td> <td width=505 style='width:378.75pt;border:solid silver 1.0pt;mso-border-alt: solid silver .5pt;background:#A0B0B1;padding:.75pt .75pt .75pt .75pt'> <p class=MsoNormal align=center style='margin:0in;margin-bottom:.0001pt; text-align:center'><b><span style='font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";color:white'>Definition and Function<o:p></o:p></span></b></p> </td> </tr> <tr style='mso-yfti-irow:1'> <td style='border-top:silver;border-left:silver;border-bottom:windowtext; border-right:windowtext;border-style:solid;border-width:1.0pt;mso-border-top-alt: silver;mso-border-left-alt:silver;mso-border-bottom-alt:windowtext; mso-border-right-alt:windowtext;mso-border-style-alt:solid;mso-border-width-alt: .5pt;padding:.65pt .65pt .65pt .65pt'> <p class=MsoNormal align=center style='margin:0in;margin-bottom:.0001pt; text-align:center'><span style='font-size:10.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Denial Reason<o:p></o:p></span></p> </td> <td width=505 style='width:378.75pt;border-top:silver;border-left:silver; border-bottom:windowtext;border-right:windowtext;border-style:solid; border-width:1.0pt;mso-border-top-alt:silver;mso-border-left-alt:silver; mso-border-bottom-alt:windowtext;mso-border-right-alt:windowtext;mso-border-style-alt: solid;mso-border-width-alt:.5pt;padding:.65pt .65pt .65pt .65pt'> <p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><span style='font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'>Select a reason that best describes why the guest chose not to book the reservation.&nbsp; Click Create Reason if the desired selection is not available.&nbsp; This is a required field. <o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:2'> <td style='border-top:silver;border-left:silver;border-bottom:windowtext; border-right:windowtext;border-style:solid;border-width:1.0pt;mso-border-top-alt: silver;mso-border-left-alt:silver;mso-border-bottom-alt:windowtext; mso-border-right-alt:windowtext;mso-border-style-alt:solid;mso-border-width-alt: .5pt;padding:.65pt .65pt .65pt .65pt'> <p class=MsoNormal align=center style='margin:0in;margin-bottom:.0001pt; text-align:center'><span style='font-size:10.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Source of Business<o:p></o:p></span></p> </td> <td width=505 style='width:378.75pt;border-top:silver;border-left:silver; border-bottom:windowtext;border-right:windowtext;border-style:solid; border-width:1.0pt;mso-border-top-alt:silver;mso-border-left-alt:silver; mso-border-bottom-alt:windowtext;mso-border-right-alt:windowtext;mso-border-style-alt: solid;mso-border-width-alt:.5pt;padding:.65pt .65pt .65pt .65pt'> <p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><span style='font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'>Select the source of business code (Table CD) associated with the guest.&nbsp; This field is only available when <a href="#TrackSOBMktCode"><b>configured</b></a> and can be required based on a switch.<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:3'> <td style='border-top:silver;border-left:silver;border-bottom:windowtext; border-right:windowtext;border-style:solid;border-width:1.0pt;mso-border-top-alt: silver;mso-border-left-alt:silver;mso-border-bottom-alt:windowtext; mso-border-right-alt:windowtext;mso-border-style-alt:solid;mso-border-width-alt: .5pt;padding:.65pt .65pt .65pt .65pt'> <p class=MsoNormal align=center style='margin:0in;margin-bottom:.0001pt; text-align:center'><span style='font-size:10.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Market Code<o:p></o:p></span></p> </td> <td width=505 style='width:378.75pt;border-top:silver;border-left:silver; border-bottom:windowtext;border-right:windowtext;border-style:solid; border-width:1.0pt;mso-border-top-alt:silver;mso-border-left-alt:silver; mso-border-bottom-alt:windowtext;mso-border-right-alt:windowtext;mso-border-style-alt: solid;mso-border-width-alt:.5pt;padding:.65pt .65pt .65pt .65pt'> <p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><span style='font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'>Select the market code (Table CF) associated with the guest.&nbsp; This field is only available when <a href="#TrackSOBMktCode"><b>configured</b></a> and can be required based on a switch.<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:4;mso-yfti-lastrow:yes'> <td style='border-top:silver;border-left:silver;border-bottom:windowtext; border-right:windowtext;border-style:solid;border-width:1.0pt;mso-border-top-alt: silver;mso-border-left-alt:silver;mso-border-bottom-alt:windowtext; mso-border-right-alt:windowtext;mso-border-style-alt:solid;mso-border-width-alt: .5pt;padding:.65pt .65pt .65pt .65pt'> <p class=MsoNormal align=center style='margin:0in;margin-bottom:.0001pt; text-align:center'><span style='font-size:10.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Create Reason<o:p></o:p></span></p> </td> <td width=505 style='width:378.75pt;border-top:silver;border-left:silver; border-bottom:windowtext;border-right:windowtext;border-style:solid; border-width:1.0pt;mso-border-top-alt:silver;mso-border-left-alt:silver; mso-border-bottom-alt:windowtext;mso-border-right-alt:windowtext;mso-border-style-alt: solid;mso-border-width-alt:.5pt;padding:.65pt .65pt .65pt .65pt'> <p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><span style='font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'>Click the &quot;Create Reason&quot; button to open the <a href="#AddReason"><b>Add Denial Reason screen</b></a>. <o:p></o:p></span></p> </td> </tr> </table> </div> <h3><a name=AddReason></a><span style='mso-fareast-font-family:"Times New Roman"'>Add Denial Reason Screen<o:p></o:p></span></h3> <p>Click the &quot;Create Reason&quot; button from the <a href="#DenialTracking"><b>Denial Tracking</b></a> screen to open the Add Denial Reason screen.&nbsp; Click the &quot;Add Reason&quot; button to add a row to the grid.&nbsp; Enter the unique key and reason, then save.</p> <p align=center style='text-align:center'><span style='mso-no-proof:yes'><img border=0 width=489 height=458 id="_x0000_i1032" src="../../../images/RDPWin/Res/DenialReasonAdd.gif" alt="http://www.resortdata.com/images/RDPWin/Res/DenialReasonAdd.gif"></span></p> <div align=center> <table class=MsoNormalTable border=1 cellspacing=0 cellpadding=0 style='mso-cellspacing:0in;border-top:windowtext;border-left:windowtext; border-bottom:silver;border-right:silver;border-style:solid;border-width:1.0pt; mso-border-top-alt:windowtext;mso-border-left-alt:windowtext;mso-border-bottom-alt: silver;mso-border-right-alt:silver;mso-border-style-alt:solid;mso-border-width-alt: .5pt;mso-yfti-tbllook:1184'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes'> <td width="15%" style='width:15.0%;border:solid silver 1.0pt;mso-border-alt: solid silver .5pt;background:#A0B0B1;padding:.75pt .75pt .75pt .75pt'> <p class=MsoNormal align=center style='margin:0in;margin-bottom:.0001pt; text-align:center'><b><span style='font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";color:white'>Field Name<o:p></o:p></span></b></p> </td> <td width=521 style='width:390.75pt;border:solid silver 1.0pt;mso-border-alt: solid silver .5pt;background:#A0B0B1;padding:.75pt .75pt .75pt .75pt'> <p class=MsoNormal align=center style='margin:0in;margin-bottom:.0001pt; text-align:center'><b><span style='font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";color:white'>Definition and Function<o:p></o:p></span></b></p> </td> </tr> <tr style='mso-yfti-irow:1'> <td width="15%" style='width:15.0%;border-top:silver;border-left:silver; border-bottom:windowtext;border-right:windowtext;border-style:solid; border-width:1.0pt;mso-border-top-alt:silver;mso-border-left-alt:silver; mso-border-bottom-alt:windowtext;mso-border-right-alt:windowtext;mso-border-style-alt: solid;mso-border-width-alt:.5pt;padding:.65pt .65pt .65pt .65pt'> <p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><a name=Reason></a><span style='font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'>Reason<o:p></o:p></span></p> </td> <td width=521 style='width:390.75pt;border-top:silver;border-left:silver; border-bottom:windowtext;border-right:windowtext;border-style:solid; border-width:1.0pt;mso-border-top-alt:silver;mso-border-left-alt:silver; mso-border-bottom-alt:windowtext;mso-border-right-alt:windowtext;mso-border-style-alt: solid;mso-border-width-alt:.5pt;padding:.65pt .65pt .65pt .65pt'> <p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><span style='font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'>Enter text to describe the explanation of denial using up to 30 characters.&nbsp; This is the text displayed in the Denial Reason drop-down list, but only the key is stored for reference. <o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:2;mso-yfti-lastrow:yes'> <td width="15%" style='width:15.0%;border-top:silver;border-left:silver; border-bottom:windowtext;border-right:windowtext;border-style:solid; border-width:1.0pt;mso-border-top-alt:silver;mso-border-left-alt:silver; mso-border-bottom-alt:windowtext;mso-border-right-alt:windowtext;mso-border-style-alt: solid;mso-border-width-alt:.5pt;padding:.65pt .65pt .65pt .65pt'> <p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><a name=Key></a><span style='font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'>Key<o:p></o:p></span></p> </td> <td width=521 style='width:390.75pt;border-top:silver;border-left:silver; border-bottom:windowtext;border-right:windowtext;border-style:solid; border-width:1.0pt;mso-border-top-alt:silver;mso-border-left-alt:silver; mso-border-bottom-alt:windowtext;mso-border-right-alt:windowtext;mso-border-style-alt: solid;mso-border-width-alt:.5pt;padding:.65pt .65pt .65pt .65pt'> <p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><span style='font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'>Enter up to six characters to describe the denial information.&nbsp; The text entered in the Denial Reason field is not saved in a file, but the key is saved in the RESDENY.DAT file.&nbsp; When selected from the Denial Reason drop-down, the text is displayed and not the key. The system automatically verifies the key is unique.&nbsp; If not, the user is prompted to enter a different key and continues until the entry is unique. <o:p></o:p></span></p> </td> </tr> </table> </div> <p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><span style='font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'><o:p>&nbsp;</o:p></span></p> <p>Once OK is clicked, the new reason is added to the database and selected as the guest's explanation for not booking the reservation, and both the Denial Reason screen and the New Reservation screens are closed.&nbsp; When adding keys, remember:&nbsp; it is possible to add a reason more than once when the keys are different.&nbsp; Search the reason list thoroughly before adding a new one.</p> <h3><a name=Configuration></a><span style='mso-fareast-font-family:"Times New Roman"'>Configuration<o:p></o:p></span></h3> <p>Use the Reservations -&gt; Configuration -&gt; Denial tab to configure reservation denial reservation types, codes required, keys, and reasons.</p> <p align=center style='text-align:center'><span style='mso-no-proof:yes'><img border=0 id="_x0000_i1031" src="../../../images/RDPWin/Res/ConfigDenial.gif" alt="http://www.resortdata.com/images/RDPWin/Res/ConfigDenial.gif" width="574" height="488"></span></p> <div align=center> <table class=MsoNormalTable border=1 cellspacing=0 cellpadding=0 width="80%" style='width:80.0%;mso-cellspacing:0in;border-to